AIOps—Debunking the Myths and Fairy Tales

By Trent Fierro, Blog Contributor
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When it comes to Artificial Intelligence for IT Operations, or AIOps, there are a lot of myths, or fairy tales, due to the vast number of possible use cases and the speed in which it’s being introduced. And depending on what you’re searching for, even the subtle use of AI versus AIOps will produce surprising results. I’ve even read that AI may change what it means to be human!

Even from a network management perspective, where AIOps more closely aligns, I’ve seen early statements from well-known analysts that allude to AIOps partially replacing all primary IT ops functions. As someone who is responsible for helping you determine how AIOps can help run your networks, it’s not a message that resonates well. It’s also untrue.

To clear up some misconceptions, I’ve listed a few AIOps fairy tales that continuously pop up:

  • AI will replace humans.
  • AIOps is primarily for troubleshooting assistance.
  • Only large organizations will see value from AIOps.

I can’t stress how misplaced these ideas are. Data and automation make IT teams more efficient, and optimization is a big part of how AIOps can help. Instead of just pointing out when you’re experiencing issues, the network should also be telling you how to get more from it in order to deliver the best user experience possible.

As a network engineer, or someone who is responsible for delivering network services, I can tell you that AI and machine learning provide value no matter who you are or how big your organization is. In fact, if you’re using any network management tool today, you’re pretty much assured that AIOps is something you’ll be dealing with soon.

To help you understand what is real versus what is a fairy tale, we’ve put together an easy-to-read guide that you can use to decipher common AIOps misperceptions, including the ones listed above.

Click here for a copy of the eBook - no strings attached.

In short, AIOps is real. It’s built into our Aruba ESP architecture, and it works with you, not against you.

Make sure to let me know where you are in your AI or AIOps journey. It would be great to hear from you regarding your experience.