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HPE Aruba Networking Blogs

Unlock the power of industry-leading self-service

By Matt Abelson, Senior Marketing Manager, Global Services

Technical issues can arise at any moment, disrupting network performance and reducing the efficiency of IT teams. Whether it's a software bug, hardware malfunction, or an error message never seen before, technical problems can be frustrating and distract staff from more strategic activities.

Self-service options provide users with a convenient and efficient way to resolve issues on their own and HPE Aruba Networking has built an industry-leading support portal that makes our customers more efficient. In fact, the  HPE Networking Support Portal (NSP) recently received the the  2024 Gold Stevie® award for Innovation in Customer Service – Computer Industries, and the 2023 STAR Award for Innovation in Customer Portals that Improve the Digital Customer Experience from the Technology & Services Industry Association (TSIA).

Aruba Support Portal won a TSA Star Award

There are dozens of features in NSP designed to save our customers and partners time and boost network performance, with enhancements occurring every month. Following are just some of the key features:

  • Case management: NSP is the fastest and most efficient way to create, track and manage cases for the customer’s network environment.
  • Online RMA: Users can submit a request to process a product return online in as little as one minute! Watch this video to see how simple it is.
  • Virtual assistant and live chat: Ava, our virtual assistant, provides simplified troubleshooting and case management, as well as one-click access to live chat support to address issues rapidly. Ava virtual network assistant
  • Software and documents: Through NSP, users can search for product documentation, software updates, and release notes.
  • Notifications: Users can view and manage notifications for security, products, software releases, documentation, and end-of-life details.
  • License and asset management: NSP users can track and monitor software licenses, manage contracts and devices, and view inventory and entitlements.

NSP users realize many benefits that help to make their organizations more self-sufficient which allows them to focus on higher value activities.

  1. 24/7 accessibility - IT issues don't adhere to business hours, and they can strike at any time. With NSP, users can access resources and solutions at any hour, reducing downtime and ensuring productivity even during non-business hours.
  2. Immediate problem resolution - NSP empowers users to troubleshoot and resolve common technical problems on their own. They can access step-by-step guides, product documentation, and video tutorials to address issues promptly, without having to wait for a support technician. This results in faster problem resolution and less disruption to work processes.
  3. Reduced workload on IT staff - By leveraging NSP’s robust capabilities, IT departments can alleviate their workload. Users can independently resolve routine problems, freeing up IT staff to focus on more complex and strategic issues that require their expertise.
  4. Security and privacy - NSP was designed with robust security measures to protect sensitive data. Users can access the information they need while adhering to security protocols, ensuring data integrity and compliance with regulations.

The HPE Networking Support Portal is a game-changer for IT users and organizations alike. It offers instant access to information, unparalleled convenience, faster issue resolution, and a host of other benefits while empowering users to take control of their technology-related challenges. Register today to see how it can save your team time and money.